VERY IMPORTANT!
YOU MUST E.MAIL US FOR A RETURNS ADDRESS: ON NO ACCOUNT CAN RETURNS BE MAILED TO OUR LONDON OFFICES. ONCE WE RECEIVE YOUR E.MAIL WE WILL SEND YOU THE ADDRESS FOR YOUR RETURNS.
Lingerie & Beauty Products Only
Please scroll down for Ties & Cufflinks Delivery Information.
We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
UK Deliveries
For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
Deliveries take 2 to 3 working days from the time of dispatch and take place Monday to Friday between 8am and 5.30pm.
European Deliveries
Deliveries take 3 - 5 working days. For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
For all other countries the delivery charge is based upon the combined weight of the products ordered. This will be calculated on checkout. Deliveries take 5 – 7 working days depending on the destination.
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
Returns
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
MENSWEAR AND ACCESSORIES (NOT MEN'S UNDERWEAR)
Delivery Costs
We charge £2.00 for up to two items to send anywhere in the UK. Recorded Delivery (again up to two items)is £2.95. All items are sent Royal Mail 1st Class. For larger quantities and international shipping see the table below.
| Shipping Table |
| Destination/Method |
Qty/£ |
Qty/£ |
Qty/£ |
Qty/£ |
| . |
| UK Royal Mail |
2 / £2.00 |
5 / £2.95 |
10 / £5.50 |
50 / £14.00 |
|
|
| UK Royal Mail Recorded Delivery |
2 / £2.65 |
5 / £3.75 |
10 / £6.80 |
50 / £16.50 |
|
|
| Europe Royal Mail Airmail |
2 / £3.50 |
10 / £7.90 |
20 / £14.99 |
50 / £19.99 |
|
|
| Europe Royal Mail Airmail Signed For |
2 / £6.99 |
10 / £11.50 |
20 / £18.50 |
50 / £23.50 |
|
|
| Rest of World Royal Mail Airmail |
2 / £3.80 |
10 / £7.99 |
20 / £15.50 |
50 / £24.50 |
|
|
| Rest of World Royal Mail Airmail Signed For |
2 / £7.50 |
10 / £11.99 |
20 / £19.00 |
50 / £28.00 |
|
|
Lost or damaged items
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible. We offer a recorded delivery and International Signed For option at checkout. This is your way of insuring your package and tracking the items. We strongly recommend this option. Any packages not sent Recorded Delivery or International Signed For which are lost in transit remain your responsibility and we will not refund.
If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
Returns
We offer a 7-day no quibble money back guarantee (starting from the day you receive the goods), returns are subject to a 20% restocking charge. We do not refund the cost of returning the items to us. Individual returns policies my apply on certain products - see product description.
If sending a return, please arrange for delivery to our address below. We strongly recommend that you obtain a free "Certificate of Posting" from the Post Office or proof of dispatch by carrier, as we cannot accept responsibility for packages lost in transit. For peace of mind you might want to send the package recorded delivery. All items must be in perfect condition and in their original packaging.
If you are sending a return for an exchange product, for example for a different size or colour choice, we may levy a new postal fee and this must be paid before the new items can be shipped. If you are exchanging because the item(s) were faulty or mis-described then no additional postage charges will apply.
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